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The world of customer communication is in the midst of a seismic shift. The era of the frustrating phone menu […]

It’s a subtle, almost imperceptible feeling. You are talking to a voice assistant, and you ask a question. The answer

For a generation, the sound of a business’s front line has been the impersonal, robotic voice of the Interactive Voice

For years, the idea of building your own intelligent AI voicebot has felt like an impossible dream for many developers

As a developer, you live in a world of APIs. You use them to process payments, send emails, and pull

As a developer, you have built a powerful chatbot. It is a sophisticated “brain,” a masterful conversationalist in the silent,

For the better part of a decade, we have been teaching our AI to be brilliant specialists. We’ve built AI

For a developer, a modern Large Language Model is like a brilliant brain in a jar. It’s a marvel of

It’s a sound that every customer dreads: the repetitive, tinny loop of hold music. It’s the universal symbol of a

The sound of hold music is the sound of a business failing its customers. It’s a universal symbol of friction,