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For years, automated voice support has been a story of generic, robotic interactions. We’ve all been on the receiving end […]

We have all been there: explaining a complex issue to a customer support agent for the third time, only to

The world of artificial intelligence has long been dominated by a simple mantra: bigger is better. This pursuit of scale

The first generation of customer support automation taught us a valuable lesson: a bot that can only talk is not

The world of conversational AI is being reshaped by a new generation of powerful, personality-infused models. At the forefront of

The world of conversational AI is advancing at a blistering pace, and at the heart of this revolution are powerful

The world of conversational AI is advancing at a blistering pace, and at the heart of this revolution are powerful

The launch of OpenAI’s smartest model has sent a shockwave through the developer community. The power and flexibility of AI

The world of business is increasingly global, yet customer support automation has often remained stubbornly monolingual and simplistic. For years,

The rise of powerful, open-source large language models (LLMs) has fundamentally changed the landscape of artificial intelligence. Businesses are no