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The modern call center is the epicenter of the customer experience. It’s a high-pressure, high-stakes environment where brand reputations are […]

For the past decade, the world of AI has been a world of specialists. We’ve built AI that is brilliant

It is 5:01 PM on a Friday. Your team has just locked up for the weekend. A potential new customer,

As a developer, you’ve built something remarkable. Your text-based chatbot is a work of art, a finely tuned engine of

As developers, we have become masters of the text-based chatbot. We’ve built sophisticated “brains” that can understand user intent, connect

For the past decade, your text-based chatbot has been the silent workhorse of your digital experience. It’s a marvel of

For generations, the business phone system was a closed box, a utility that worked, but one you could not innovate

We have all experienced a bad voice assistant. You call a company, and you are greeted by a robotic voice

Your doors close at 5 PM, but your customers don’t stop calling. A potential new client with an urgent question

The traditional customer support model is straining under its own weight. It’s a system defined by queues, hold music, and