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Imagine it is New Year’s Eve. Millions of people are trying to call a cab at the exact same moment. […]

Building a modern application is a lot like building a house. You can have the most beautiful paint and the

AI voice agents have moved from demos to real production systems. Over the last two years, large language models have

Scaling AI voice agents for contact centers is not just about choosing the right model. It is about designing systems

Inbound calls remain one of the most critical yet complex customer touchpoints. While chat and email have seen rapid automation,

Real-time AI voice assistants are no longer experimental systems limited to demos or labs. Today, they are becoming production tools

Testing voice API integration before production is not a checklist exercise – it is a system-level validation of real-time conversations.

Voice API integration is no longer just about placing and receiving calls. Today, it requires handling thousands of real-time events

Real-time voice systems behave differently from text-based applications. While chat APIs tolerate delays and retries, voice APIs operate under strict