Author name: Nikhil Tiwari

For years, the process of building voice bots followed a predictable, turn-based rhythm. The user would speak a complete sentence. […]

In the early days of building voice bots, the process was often a monolithic affair. A single, self-contained application was responsible

In the world of conversational AI, latency is the ghost in the machine. It is the invisible, fractional-second delay that

For decades, the world of telecommunications has been a fortress, guarded by arcane protocols and monolithic hardware. The Session Initiation

For a modern software developer, the world is a symphony of APIs. You can orchestrate a global payment network, spin

The customer support landscape is in the midst of a seismic shift. The traditional model of long hold times and overworked agents

The landscape of building voice bots is undergoing a seismic shift. Just a few years ago, the process was a

Real-time voice AI is no longer experimental – it’s becoming a core interface for customer support, sales, healthcare, and on-demand

Voice AI succeeds or fails long before the LLM answers a question. Users judge voice agents based on how fast they respond, how

Customer communication platforms are evolving rapidly. What once relied on static IVRs, delayed analytics, and recorded calls is now shifting