Author name: Nikhil Tiwari

The first generation of customer support automation taught us a valuable lesson: a bot that can only talk is not […]

The world of conversational AI is being reshaped by a new generation of powerful, personality-infused models. At the forefront of

The world of conversational AI is advancing at a blistering pace, and at the heart of this revolution are powerful

The world of conversational AI is advancing at a blistering pace, and at the heart of this revolution are powerful

The launch of OpenAI’s smartest model has sent a shockwave through the developer community. The power and flexibility of AI

The world of business is increasingly global, yet customer support automation has often remained stubbornly monolingual and simplistic. For years,

The rise of powerful, open-source large language models (LLMs) has fundamentally changed the landscape of artificial intelligence. Businesses are no

For years, the promise of automated customer support has been a story of compromise. Businesses, striving for 24/7 availability, deployed

The rise of powerful, accessible open-source large language models (LLMs) has democratised artificial intelligence. Models like Stability AI’s StableLM have

For years, automated customer support has been a source of frustration for customers and a compromise for businesses. We have