Author name: Nikhil Tiwari

Customer support automation is entering a multimodal era where AI can understand not just words, but also images, sounds, and […]

The world of conversational AI is advancing at a breathtaking pace, and Google is at the forefront of this revolution.

The world of conversational AI is advancing at a blistering pace, and at the heart of this revolution are powerful

The world of conversational AI is advancing at a blistering pace, and at the heart of this revolution are powerful

The launch of OpenAI’s latest model has sent a shockwave through the developer community. The power and flexibility of AI

For years, businesses building AI for customer support have been caught in a trilemma, forced to choose between three critical

For years, the story of artificial intelligence was one of ever-increasing scale. The pursuit of greater intelligence led to massive,

For years, automated voice support has been a story of generic, robotic interactions. We’ve all been on the receiving end

We have all been there: explaining a complex issue to a customer support agent for the third time, only to

The world of artificial intelligence has long been dominated by a simple mantra: bigger is better. This pursuit of scale