Author name: Nikhil Tiwari

Picture a new agent in your contact center, just a few weeks into the job. They’re on a live call […]

Have you ever wondered how a voice AI really works? It can feel like magic. You speak into your phone,

For the past few years, we’ve gotten used to talking to computers. We ask our smart speakers for the weather,

For decades, science fiction has promised us a future where we can have natural, intelligent conversations with computers. We are

Choosing the right programmable voice API can transform how your SaaS handles inbound and outbound calls, automates tasks, and delivers

Achieving first call resolution (FCR) is crucial for both efficiency and customer satisfaction. Traditional call centers often struggle with misrouted

Healthcare providers today face the dual challenge of improving patient engagement while reducing operational workload. Traditional call centers and manual

The automotive industry is undergoing a rapid transformation, and voice user interfaces are at the forefront of this evolution. Today’s

The voice user interface (VUI) market is rapidly transforming how businesses interact with customers, especially in the Asia-Pacific region. With

Voice technology is rapidly transforming the way SaaS platforms interact with users. Real-time, intelligent voice interactions are no longer optional-they