Author name: Nikhil Tiwari

It is 5:01 PM on a Friday. Your team has just locked up for the weekend. A potential new customer, […]

As a developer, you’ve built something remarkable. Your text-based chatbot is a work of art, a finely tuned engine of

As developers, we have become masters of the text-based chatbot. We’ve built sophisticated “brains” that can understand user intent, connect

For the past decade, your text-based chatbot has been the silent workhorse of your digital experience. It’s a marvel of

For generations, the business phone system was a closed box, a utility that worked, but one you could not innovate

We have all experienced a bad voice assistant. You call a company, and you are greeted by a robotic voice

Your doors close at 5 PM, but your customers don’t stop calling. A potential new client with an urgent question

The traditional customer support model is straining under its own weight. It’s a system defined by queues, hold music, and

​​Customer expectations for inbound call handling are higher than ever. Traditional IVRs and static call routing are no longer sufficient.

Inbound call handling has become a critical part of customer service, enabling businesses to respond efficiently to inquiries, complaints, and