Author name: Nikhil Tiwari

Real-time media streaming is the invisible engine behind every AI-driven voice interaction. While users hear a seamless conversation, engineering teams […]

As businesses evolve into connected ecosystems, the way we communicate defines user experience and operational efficiency. Voice calling APIs have

Think about the last time you had a question about your electricity or water bill. You probably picked up the

A lone driver is navigating a complex delivery route, facing a sudden road closure. A ride-hail operator is trying to

That feeling of excitement when a new package arrives is universal. But so is the sinking feeling when you open

Picture the nerve center of a busy logistics company: the dispatch control room. It is a cacophony of blinking lights

For decades, the holy grail of automated customer service has been a simple, yet elusive, goal: to have a natural,

In the modern, borderless economy, your customers, employees, and partners can be anywhere. A support call might originate from London,

For the better part of a decade, the chatbot has been the undisputed face of automated customer interaction. We have

In the anatomy of a modern, fast-growing business, the communication stack often resembles a Frankenstein’s monster. The SMS alerts are