Author name: Nikhil Tiwari

For years, automated voice support has been a story of generic, robotic interactions. We’ve all been on the receiving end […]

We have all been there: explaining a complex issue to a customer support agent for the third time, only to

The world of artificial intelligence has long been dominated by a simple mantra: bigger is better. This pursuit of scale

The first generation of customer support automation taught us a valuable lesson: a bot that can only talk is not

The way users interact with SaaS tools is undergoing a profound transformation. The traditional point-and-click interface is being augmented by

The modern developer’s toolkit is a symphony of APIs. With a few strategic integrations, it’s now possible to build a

The way users interact with applications is fundamentally changing. The era of tap-and-type is evolving into a more natural, intuitive

As a backend developer, you are an expert orchestrator. Your domain is the world of APIs, microservices, and data flows.

The promise of the API economy has never been more apparent than in the world of conversational AI. For developers,

The modern user expects immediacy. In the world of conversational AI, this has given rise to the real-time Voice Chatbot