Author name: Nikhil Tiwari

You have built an incredible voice AI. It’s smart, helpful, and powered by a state-of-the-art language model. You launch it, […]

How much do you really know about what your customers are thinking? You send out email surveys, you have a

For most businesses, a phone call is a black box. It’s a temporary, invisible connection where a massive amount of

For any customer service or sales agent, the conversation with the customer is only half the battle. The moment they

Your new AI voicebot is a marvel of efficiency. It handles thousands of customer calls a day, resolving issues, processing

The rise of voice AI is nothing short of revolutionary. Businesses are deploying intelligent voice agents that can handle customer

Picture a field service technician perched on a ladder, balancing tools in one hand while trying to tap through a

Have you ever talked to a voice assistant and felt like you were speaking to a robot reading from a

For years, the world of automated outbound calls has been dominated by the dreaded “robocall.” We’ve all received them: a

You call a company’s support line to ask a specific question about their new product’s warranty policy. The AI voicebot