Author name: Nikhil Tiwari

Your voice AI pilot was a stunning success. In a controlled environment with a handful of users, your bot was […]

For decades, the rhythm of the contact center has been measured by a familiar set of numbers: Average Handle Time

Imagine a customer calling your support line. Their flight was just canceled, and they are audibly stressed and upset. They

Imagine a bank that could answer your questions about your account balance 24/7, or a hospital that could instantly schedule

Picture this: a customer calls your automated system to book a service. Your voice agent smoothly collects their details, including

A customer calls your support line to ask a simple question, like checking the status of their order. They get

Imagine you run an online store that ships products all over the world. A customer from France calls your support

Imagine a customer receives a notification about an overdue bill. Instead of logging into a website or navigating a clunky

In the modern workplace, your employees are swimming in a sea of software. There’s the CRM for customer data, the

Software as a Service (SaaS) has transformed the way businesses operate. From CRMs to ERPs to project management suites, these