Author name: Nikhil Tiwari

For years, businesses building AI for customer support have been caught in a trilemma, forced to choose between three critical […]

For years, the story of artificial intelligence was one of ever-increasing scale. The pursuit of greater intelligence led to massive,

For years, automated voice support has been a story of generic, robotic interactions. We’ve all been on the receiving end

We have all been there: explaining a complex issue to a customer support agent for the third time, only to

The world of artificial intelligence has long been dominated by a simple mantra: bigger is better. This pursuit of scale

The first generation of customer support automation taught us a valuable lesson: a bot that can only talk is not

The way users interact with SaaS tools is undergoing a profound transformation. The traditional point-and-click interface is being augmented by

The modern developer’s toolkit is a symphony of APIs. With a few strategic integrations, it’s now possible to build a

The way users interact with applications is fundamentally changing. The era of tap-and-type is evolving into a more natural, intuitive

As a backend developer, you are an expert orchestrator. Your domain is the world of APIs, microservices, and data flows.