Author name: Nikhil Tiwari

For the past few years, the world of automated voice has been in a state of rapid, foundational change. We […]

In the high-stakes, fast-paced world of modern sales, the human connection is paramount. A great salesperson is an expert listener,

Imagine a customer, Sarah, calls your support line. A voicebot answers and, instead of a generic “Hello, how can I

Think of the last truly great conversation you had. It was a fluid, effortless exchange, a dance of listening, thinking,

The modern contact center is in a state of perpetual siege. It is a battlefield where a small team of

Imagine this all-too-common scenario: you have an urgent question for your bank. You dial their support number, only to be

For the past decade, the mantra of digital transformation has been “mobile-first.” Businesses re-architected their websites, their applications, and their

For decades, the sound of an automated voice was an instant giveaway. It was a flat, monotone delivery, devoid of

Your business is a global success. You have customers in London, an operations team in Lisbon, and a supply chain

In our deeply interconnected global marketplace, your next customer is just as likely to be in Tokyo as they are